1.What does Móvil Renta cover?
- Replacement car in case of breakdown or accident
- Third-party insurance (up to $80,000,000)
- 24/7 mechanical, medical, and towing assistance
2.What expenses does the customer assume?
- Excess charges and drop-off fees
- Deductibles for missing items, damages, theft, or rollover
3.Can the deductible be reduced?
Yes, by paying an additional insurance.
- For monthly rentals: equivalent to 18 days of extra insurance.
- Does not cover damages caused by misuse, negligence, or driving on unpaved roads.
4.What requirements must the driver meet?
- Valid driver’s license and ID
- Present a valid credit card (Visa, Amex, Diners, Mastercard)
5.What happens if I return the car with less fuel?
An extra service fee will be charged.
6.How does the vehicle return work?
The customer is responsible for the contents of the return report, even if the car is returned outside business hours.
7.How should I cancel a confirmed reservation?
Notify Móvil Renta as early as possible.
8.Is there an extra charge for airport pick-up?
No. Rentals taken at airports have no additional fee.
